{"id":176794,"date":"2025-04-17T17:05:00","date_gmt":"2025-04-17T15:05:00","guid":{"rendered":"https:\/\/www.ieseg.fr\/?post_type=news&p=176794"},"modified":"2025-10-28T10:37:30","modified_gmt":"2025-10-28T09:37:30","slug":"spinning-a-wheel-can-games-help-win-back-unhappy-customers","status":"publish","type":"news","link":"https:\/\/www.ieseg.fr\/en\/news\/spinning-a-wheel-can-games-help-win-back-unhappy-customers\/","title":{"rendered":"Spinning a wheel: can games help win back unhappy customers?"},"content":{"rendered":"\n

Imagine a restaurant really messes up your order\u2014but instead of a basic apology, you get to spin a wheel to see how you can be compensated for this poor service. Would playing this game help overcome your frustration and improve your experience at the restaurant, or would it just make things worse?<\/p>\n\n\n\n

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Read full article<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Imagine a restaurant really messes up your order\u2014but instead of a basic apology, you get to spin a wheel to see how you can be compensated for this poor service. 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