Formation
- 2015 : Ph.D. in Marketing, Academy of Economic Studies, Romania
Expériences Professionnelles
Expérience académique :
- 2022 - 2024, Assistant Professor, Pontifical Catholic University of Peru, Lima, Peru
- 2021 - 2021, Assistant Professor, Rabat Business School, Rabat, Morocco
- 2016 - 2019, Professor, Anahuac University, Mexico City, Mexico
Articles publiés dans des revues à comité de lecture
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Florea D., Nieto-Saucedo M. E. R., (2025). A tension-based maturity model for customer education in knowledge-intensive business service firms, Industrial Marketing Management, 124 (2025) 1-19.
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Florea D., Barbu C.-M., Rotea C.-C., (2022). Placebo outsourcing: when does provider's bluffing enhance customer satisfaction?, Journal of Business & Industrial Marketing, 37 (6) 1299-1313.
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Florea D., Nieto-Saucedo M. E. R., Reyes-Mercado P., (2022). Unveiling professional service providers' willingness to educate: A configurational approach, Industrial Marketing Management, 107 (2022) 222-237.
Afficher tout
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Florea D., Munteanu C.-C., (2020). Lone wolf or social monkey? The role of marketing outsourcing in the development of second-order marketing competences, Industrial Marketing Management, 86 (2020) 191-200.
Enseignement
Grande Ecole (Bachelor cycle) :
Grande Ecole (Master cycle) :
- Customer service and complaint management