Education
- 2015 : Ph.D. in Marketing, European Business School, Germany
- 2013 : Master, Automotive Management, European Business School, Germany
- 2013 : MBA, KATZ Business School, USA
Professional Experiences
Academic Experience
- 2023 - present, Associate Professor of Digital Marketing, IÉSEG School of Management, , France
- 2017 - 2023, Assistant Professor of Marketing, Tilburg School of Economics and Management, Tilburg, Netherlands
- 2015 - 2023, Adjunct Faculty, Aalto University Executive Education , Helsinki, Finland
- 2015 - 2016, Adjunct Faculty, Management Center Innsbruck, Innsbruck, Austria
- 2015 - 2016, Post-Doc, Aalto University School of Business, Helsinki, Finland
- 2015 - 2017, Recurring Visiting Scholar, Center for Big Data in Mobile Analytics, Philadelphia, USA
Professional Experience :
- 2013 - 2015, Senior Associate, ESCH. The Brand Consultants, Saarlouis, Germany
Scientific prizes and Awards
Awards
- 2024 : JSR Best Paper Award - Finalist, Journal of Service Research
- 2021 : Excellence in Teaching Award (Master), Tilburg School of Economics and Management
- 2021 : Excellence in Teaching Award (Bachelor), Tilburg School of Economics and Management
- 2020 : Best Teacher Award in Bachelor Courses 2018-2019, Tilburg School of Economics and Management
- 2019 : Excellence in Teaching Award (Bachelor), Tilburg School of Economics and Management
- 2019 : Excellence in Teaching Award (Master), Tilburg School of Economics and Management
- 2018 : Excellence in Teaching Award (Bachelor), Tilburg School of Economics and Management
- 2018 : Excellence in Teaching Award (Master), Tilburg School of Economics and Management
- 2018 : Best Paper in Track “Understanding & Managing the Customer Experience”, AMA Conference
- 2018 : Best SERVSIG Conference Paper Award, SERVSIG
- 2017 : Best Teacher Award in Bachelor Courses 2016-2017, Tilburg School of Economics and Management
- 2017 : Excellence in Teaching Award (Bachelor), Tilburg School of Economics and Management
- 2017 : Best Teacher IBA Program, Tilburg School of Economics and Management
- 2013 : Arnd Schikowsky Award, KATZ Business School
Honors
- 2014 : EMAC Doctoral Colloquium Fellow, EMAC - European Marketing Academy
- 2013 : Honoree for Outstanding Leadership, KATZ Business School
- 2013 : Beta Gamma Sigma, KATZ Business School
Published Papers in Refereed Journals
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Merfeld K., Klein J. F., Riegger A.-S., Regt A., Henkel S., (2025). In-Store Technology Personalization: A Typology and Research Agenda Based on Type of Automation and Data Collection, Journal of Business Research, 191 (2025) 115236.
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Terpoorten C., Klein J. F., Merfeld K., (2024). Understanding the B2B Customer Journey for Complex Digital Services: The Case of Cloud Computing, Industrial Marketing Management, 119 (May 2024) 178-192.
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Grossmann C., Merfeld K., Klein J. F., Foeller F., Henkel S., (2024). Onto the light side of sharing: Using the force of blockchain, Journal of Business Research, 175 (2024) 114507.
Show all
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Gahler M., Klein J. F., Paul M., (2023). Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments, Journal of Service Research, 26 (2) 191-211.
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Riegger A.-S., Merfeld K., Klein J. F., Henkel S., (2022). Technology-enabled personalization: Impact of smart technology choice on consumer shopping behavior, Technological Forecasting and Social Change, 181 (1) 121752.
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KLEIN J. F., Merfeld K., Wilhelms M.-P., Falk T., Henkel S., (2022). Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing, Journal of Business Research, 143 (2022) 171-183.
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Gahler M., KLEIN J. F., Paul M., (2021). Customer Experience Tracking im Handel: Echtzeitmessungen Wirksam Implementieren, Marketing Review St. Gallen, 2021 (5) 18-25.
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Riegger A.-S., KLEIN J. F., Merfeld K., Henkel S., (2021). Technology-enabled personalization in retail stores: Understanding drivers and barriers, Journal of Business Research, 123 (2021) 140-155.
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Wittkowski K., KLEIN J. F., Falk T., Schepers J. J. L., Aspara J., Bergner K. N., (2020). What Gets Measured Gets Done: Can Self-Tracking Technologies Enhance Advice Compliance?, Journal of Service Research, 23 (3) 281-298.
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KLEIN J. F., Zhang Y., Falk T., Aspara J., Luo X., (2020). Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions, Journal of Service Management (formerly IJSIM), 31 (3) 489-508.
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Aspara J., KLEIN J. F., Luo X., Tikkanen H., (2018). The Dilemma of Service Productivity and Service Innovation, Journal of Service Research, 21 (2) 249-262.
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Buechel B., KLEIN J. F., (2016). Restrictions in Spatial Competition: The Effects on Firms and Consumers, Homo Oeconomicus, 33 (1-2) 157-172.
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Klein J. F., Falk T., Esch F.-R., Gloukhovtsev A., (2016). Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail, Journal of Business Research, 69 (12) 5761-5767.
Book Chapters
- Esch F.-R., KLEIN J. F., Knoerle C., Schmitt M., (2016), Strategie und Steuerung des Customer Touchpoint Management, in: Handbuch Controlling der Kommunikation.
- Esch F.-R., KLEIN J. F., Knoerle C., Schmitt M., (2014), Customer Touchpoint Management für Corporate Brands umsetzen, in: Corporate Brand Management.
